Processing Time
Orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking information as soon as your order ships.
Shipping Options
Free Shipping
We offer free standard shipping on all U.S. orders over $99.
International Shipping
At this time, Primero ships within the United States. Mexico and Canada shipping coming soon. For international shipping specific needs, please reach out to team@beprimero.com
Carriers
Smaller orders ship via USPS. Larger orders ship via UPS. Delivery times are estimates provided by the carriers. Weather, holidays, or carrier delays may extend delivery windows, which are outside of our control.
Lost or Stolen Packages
Once a package is marked “Delivered” by the carrier, Primero is not responsible for lost or stolen items. If this happens, please contact the carrier directly to file a claim. We’re happy to assist with order details if needed.